denied boarding
as defined in Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11…, Article 2, point (j)
a refusal to carry passengers on a flight, although they have presented themselves for boarding under the conditions laid down in Article 3(2), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation;
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Also defined in
- Council Regulation (EEC) No 295/91 of 4 February 1991 establishing common rules for a denied-boarding compensation… 31991R0295, Article 2, point (a)
a refusal to accommodate passengers on a flight although they have: - a valid ticket, - a confirmed reservation on that flight, and - presented themselves for check-in within the required time limit and as stipulated