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durable medium

as defined in Directive (EU) 2016/97 of the European Parliament and of the Council of 20…, Article 2(1), point (18) (Definitions)

any instrument which: (a) enables a customer to store information addressed personally to that customer in a way accessible for future reference and for a period of time adequate for the purposes of the information; and (b) allows the unchanged reproduction of the information stored.

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